Returns & Refund Policy

Last updated: 7th September 2026

At Tru3dom, we want you to be happy with your purchase. If you need to return an item, please read the policy below.

1. Returns

You may request a return for eligible items within 14 days of receiving your order.

To request a return, please contact us through our Contact Us page and provide your order number and the item(s) you wish to return.

Items should be returned in their original condition, unworn and with any original tags or packaging still attached where applicable.

We reserve the right to assess the condition of returned items before processing a refund.

2. Clothing Condition

For hygiene and resale purposes, returned clothing should be:

• Unworn and unused
• Unwashed
• Free from stains, marks, makeup, perfume or other odours
• Returned with original tags attached where applicable
• Returned in suitable condition and packaging

You may inspect clothing in the same way you would reasonably be able to in a shop. However, we may take account of any handling beyond what is reasonably necessary to establish the nature, characteristics and functionality of the item.

3. Items That Cannot Be Returned

Certain items may not be eligible for cancellation or return where an applicable legal exception applies.

This may include goods that have been personalised or made to your specifications, where applicable.

If an item is excluded from cancellation rights, this will be made clear to you before you place your order.

4. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include a repair, replacement, refund or other remedy available under applicable law.

Please do not return a faulty or incorrect item before contacting us, unless we have instructed you to do so.

5. Return Postage

For a change-of-mind return, the cost of returning the item is generally the customer's responsibility unless we state otherwise.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will handle the return in accordance with your statutory rights.

6. Refunds

Once we have received and assessed your returned item, we will process any refund due to you.

Where you exercise your statutory right to cancel an online order, refunds will normally be made using the original payment method.

Where applicable, we will refund the standard delivery charge paid for the original order. We are not required to refund any additional amount paid for an upgraded or premium delivery service beyond the cost of the least expensive standard delivery option offered.

Refunds will be made within the timeframe required by applicable consumer law.

Your payment provider may take additional time to make the funds available in your account.

7. Partial Returns

If you return only part of your order, we will refund the amount applicable to the returned item(s), together with any delivery amount that is legally refundable.

Any non-refundable upgraded delivery costs will not be refunded where permitted by law.

8. Exchanges

We do not guarantee direct exchanges.

If you require a different size or item, you may be asked to return the original item for a refund and place a new order, subject to availability.

9. Sale Items

Sale items are eligible for return unless otherwise stated and provided they meet the requirements of this policy.

Nothing in our sale terms affects your statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.

10. Return Address

Return instructions and the appropriate return address will be provided when your return request is approved.

Please do not send returns to an address shown on a parcel or payment receipt unless we have specifically instructed you to do so.

11. International Returns

Customers outside the UK may be responsible for the cost of returning an item where the return is due to a change of mind.

Any customs duties, import taxes or other charges associated with international returns are the responsibility of the customer unless applicable law requires otherwise.

International customers retain any mandatory consumer rights applicable to their purchase.

12. Statutory Rights

This policy does not affect your statutory rights.

For online purchases, UK consumer law may provide you with a statutory right to cancel your order within a specified period, subject to applicable exceptions.

You may also have additional rights where goods are faulty, not as described, or do not meet the standards required by law.

13. Contact Us

If you have any questions about returns or refunds, please contact Tru3dom through our Contact Us page or Contact@tru3dom

Tru3dom
Glossop, England
United Kingdom