Shipping & Delivery Policy

Last updated: 7th September 2026

Thank you for shopping with Tru3dom.

We aim to process and deliver every order as efficiently as possible. Please read the information below before placing your order.

Order Processing

Orders are processed during our normal operating days.

We aim to dispatch orders as soon as reasonably possible after your order has been successfully placed and payment has been received.

During product launches, promotions, busy periods or other circumstances outside our control, dispatch may take longer than usual. If there is a significant delay affecting your order, we will aim to keep you informed.

Once your order has been dispatched, you will receive a confirmation email containing any available tracking information.

UK Delivery

We primarily ship orders within the United Kingdom.

Available delivery options and their applicable costs will be displayed at checkout before you complete your purchase.

Estimated delivery times are provided as a guide and may vary depending on the delivery service selected, your location and circumstances affecting the carrier.

Please ensure that your delivery address is correct before completing your order. Tru3dom cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

International Delivery

We may accept orders from customers outside the United Kingdom where international delivery is available at checkout.

International delivery options, costs and estimated delivery times will be displayed at checkout where applicable.

International deliveries may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country. These charges are not included in the product price or standard delivery charge unless expressly stated and are the responsibility of the customer.

Customers are responsible for ensuring that their order can legally be imported into their destination country.

International delivery times can vary considerably due to customs processing and circumstances outside our control.

Tracking

Where tracking is available for your selected delivery service, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after dispatch.

Delivery Delays

Once an order has been dispatched, delivery is handled by the relevant carrier.

Delivery estimates are not guaranteed and delays can occasionally occur due to factors such as adverse weather, operational issues, strikes, customs procedures or other circumstances outside our reasonable control.

If your order appears to be significantly delayed or has not arrived within a reasonable timeframe, please contact us so that we can assist.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide details and, where appropriate, photographs of the damage.

If you believe your order has been lost in transit, please contact us so that we can investigate the matter with the relevant delivery provider.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

Incorrect Delivery Information

Please check your delivery details carefully before placing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Contact Us

If you have any questions about delivery or the status of your order, please contact Tru3dom through our Contact Us page or Contact@tru3dom.com

Tru3dom
Glossop, England
United Kingdom